© 2017 by Q Hay Ltd. t/a Wilkinsons Pet Bedding

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FAQ

​How Do I Place An Order?
 
If you are wanting us to deliver stock to you, as long as we can deliver to your area you can make an order through our website shop and we will contact you on when we are able to deliver your order, typically Thursdays or Fridays. Alternatively, you can speak to us directly and place an order with a member of staff at 01704 879943.
However, if you are outside of the range we are able to deliver to, you are still able to place a pallet order. If you would like to place a pallet order then you can find the information here.
Delivery
 
We deliver some stock ourselves around North-West England to pet retailers, garden centres and DIY stores in Cheshire, Lancashire, Merseyside, Yorkshire, County Durham and Northumberland, but our range is limited for further afield.
 
We can send our products nationally through our distributors to locations all over the UK through our pallet order system.
We are a national company and can only deliver to places in the UK.
We deliver on Thursdays and Fridays, we try to make our deliveries as streamline as possible to work for you and to work for ourselves to be as efficient  as we possibly can be.
​Secure Ordering & Payment Options
 
Online payments are made through SSL Secure Shopping so you know your details are safe from fraud.
If you phone us directly to make an order then we will invoice you for the order and provide details of how to make your payment.
Returns & Refunds
 
If there is a problem with one of our products please get in contact and we will do everything we can to amend the problem.
 
Packaging
We package all our own products with our branded Q Hay Ltd t/a Wilkinsons Pet Bedding branded packaging and they will arrive to you retail ready.
Branding your own packaging is also an option, if you would like to know more about own branding then please contact us